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NASSCOM GCC Conclave 2022
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Thursday
, June 30 • 2:00pm - 2:15pm
Session XIX: Fireside Chat: Strategies and Drivers to Create Customer Delight!
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Conceptualizing and defining delight - difference between customer need and customer wow!
Customer perception and expectation management
Monetization – where are the opportunities and how do we ensure it is a win-win proposition
Moderators
Gaurav Gupta
Partner, Deloitte India
Speakers
Punit Sood
Chairman, NASSCOM GCC Council, Head of India & Head of International Hubs, NatWest Group
Thursday June 30, 2022 2:00pm - 2:15pm IST
Hall 1, HICC
Fireside Chat
